Why Did I Receive a New Paytient Card Without Requesting One?
If you recently received a new Paytient card in the mail without requesting one, it was likely issued to correct an error on your previously issued card. Below, we explain the reasons for this, the process for issuing new cards, and what you can do while waiting for your replacement card.
Reasons for Receiving a New Card
Paytient may proactively issue a new card to address specific issues with previously sent cards. Common reasons include:
Printing Errors: Some cards were reissued due to misprinted information, such as an incorrect customer support phone number.
Quality Assurance: To ensure all members have accurate and functional cards, replacements are sent when errors are identified.
What Happens When a New Card is Issued?
Virtual Card Update: Your virtual card in the Paytient app is updated immediately. You can continue using it for transactions while waiting for your physical card.
Physical Card Delivery: The replacement card is mailed to your address. It typically arrives within 12 business days in a plain white envelope with the Paytient logo visible in the address window.
Is My Current Card Still Valid?
Yes, your current card remains valid until you receive and activate the new card. You can continue using your virtual card or the existing physical card during this time.
Frequently Asked Questions
Was My Account Compromised?
No, receiving a new card does not indicate a security issue or account compromise. The replacement is solely to correct errors on the original card.
What Should I Do If My Card Doesn’t Arrive?
If your replacement card does not arrive within 12 business days, please contact Paytient support for assistance.
Can I Use My Virtual Card While Waiting?
Yes, your virtual card is updated immediately and remains available for use. You can find it in the Paytient app.
Summary
Receiving a new Paytient card without requesting one is part of our commitment to ensuring you have accurate and functional payment tools. While waiting for your replacement card, your virtual card remains available for immediate use. If you have further questions or concerns, please reach out to Paytient support.