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Paytient FAQs
How do I link a payment method?
How do I link a payment method?

For Health Plan + Paytient members

Updated over a week ago

Within the Paytient mobile app:

  • Click on the gear icon in the top right-hand corner of your Paytient home screen.

  • Click "Payment Methods"

  • Select whether you'd like to add a Debit, HSA, or FSA card or a bank account.

  • Follow the instructions provided within the app to complete the process.

Within the Paytient web app:

  • Click "Settings" in the lower left-hand corner of your Paytient web portal

  • Under the "Payment Methods" section, select whether you'd like to add a Debit, HSA, or FSA card or a bank account.

  • Follow the instructions provided within the web portal to complete the process

How to update your Primary Payment Method

If your old card is no longer working or out of date, you may need to link a new payment method to continue your purchases. We make the process simple:
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After you have linked your new payment method, you can go back to the "Payment Methods" screen. Select the new payment method, and then toggle on the "Primary Payment Method" by clicking it.
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You'll see a "Primary" indicator next to your payment method once the change is live!


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